Store Policies

We currently ship across Canada. Orders are packed by hand in small batches and leave our kitchen within 2–4 business days.

• Rates: flat rate of $10. Free shipping on orders of $25 or more.
• Delivery time: typically 5-12 business days after shipping, depending on your location.

You'll get a tracking number by email as soon as your order ships. 

Because our products are food, we can't accept returns of opened or unopened items for health and safety reasons.

That said, we want you to love every bite. If something isn't right, reach out within 3 days of delivery and we'll make it right with a replacement or a refund.

Approved refunds go back to your original payment method within 5–10 business days.

If your order arrives damaged, is missing items, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to send anything back.

If your tracking hasn't updated in 5 business days or shows delivered but you can't find it, contact us and we'll work with the carrier to find it. Please double-check your shipping address at checkout - we aren't able to cover orders sent to an incorrect address entered by the customer.

Need to change or cancel? Email us as soon as possible. We can usually update or cancel orders that haven't shipped yet. Once an order has shipped, it can't be cancelled.

Questions about an order? Email us at info@secondsavour.ca and we'll get back to you within 1-2 business days.